How We Work

A Tailor-Made Service

GCC offers a wide range of cleaning and FM services, that can be supplied as standalone offerings or bundled together to deliver the best value while satisfying our clients’ exact requirements.

GCC’s in-house teams deliver service across the whole of mainland Britain so whether you need a one-off or regular clean, anti-COVID fogging, legionella or ATEX compliance, you can be sure we can help. We also have a depth of experience working with single-site premises and multi-site estates across the healthcare (CQC, HIS, HIW & non-CQC), general office, retail, charity, warehouse & distribution, hospitality, food & beverage and manufacturing sectors.

GCC also offers a comprehensive range of cleaning products and equipment.

Customer Service

Quality is at the heart of everything that we do and this is facilitated by our in-house customer service team based at our Sutton Head Office and our 20 strong field-based management team.

Utilising a range of integrated IT solutions including uComply, Jobwatch, and GCC’s real-time customer service platform, GENIUS which provides real-time information to both office and field-based staff, issues are resolved before they become problems.

We also use EziTracker to monitor login and log out times of your cleaners when on site. This helps us comply with Health and Safety Lone Working Regulations.

Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE)

If TUPE ‘Transfer of Undertaking’ (Protection of Employment) applies, we will manage all aspects of the transfer process including consultation and onboarding, using our in-house HR team supported by HR legal advisors WorkNest.

OUR OWN BRAND CHEMICALS

GCC works with key partners Bothongo Hygiene (previously Healthguard Hygiene), Imperial Chemicals and Lyreco to ensure continuity of supply of cleaning chemicals and consumables and priority access to new developments such as EN14476 compliant (COVID-killer) products.

GCC’s core range of four, own-brand chemicals, packaging and mode of delivery have been developed to be as sustainable as commercially viable.
There is no use of aerosols that use Chlorofluorocarbons (CFCs) as propellants.
GCC uses refillable pump-action (also called trigger action) sprays in preference to aerosols.
There is no use of products that are purely cosmetic and have no hygienic purpose such as air fresheners.
All GCC chemicals are clearly labelled with usage and dosage instructions to help to avoid using more than is necessarily required.
A ‘pelican’ pump-action dispenser is used with concentrate containers to ensure correct dilution ratios and minimise wastage.

COMPULSORY TRAINING

All members of the GCC Team undergo comprehensive and ongoing training specific to their job role. All operational employees including managers undergo GCC’s bespoke Cleaning Proficiency Course which is aligned to the British Institute of Cleaning Science (BICSc) standard using NHS Cleanliness and Infection Control guidelines as a baseline. GCC is a corporate member of BICSc.

GCC’s specialist mobile technicians receive further, specific, training for their role using external specialists and industry bodies as required.

All GCC’s cleaning operatives and techs receive regular refresher training and upskilling to ensure they are suitably experienced and motivated to enable them to carry out their duties effectively, safely and with due care.

We only use recommended, quality cleaning products with COSHH data sheets available for each product.

GCC’s bespoke Cleaning Proficiency Course consists of a range of modules including:

Health & Safety

The health and welfare of our cleaners, our customers and visitors to our customers' sites is of vital importance so Health & Safety is top of the agenda.

Cleaning Skills

Knowledge of Cleaning Skills is under-rated, but without them we could just be using detergent diluted to the wrong concentration and mopping dirt from one place to another.

NHS Colour-Coded Cleaning

GCC uses NHS colour coding as the basis for its cleaning strategy and Risk Assessments & Method Statements (RAMS) to prevent cross contamination.

Environmental Awareness

Promoting environmental awareness is an easy way to ensure that GCC's cleaners are aware of how they can do their bit by saving water and ensuring that chemicals are disposed of correctly.

Specialist Skills

Wherever possible, GCC's cleaners are upskilled to allow them to cover a range of client sites, delivering specialist services when required.

How to Get Professional Cleaning Service

Step 01

Fill out our enquiry form

Get a free Quote

Step 02

WE CONTACT YOU

One of our team will get in touch regarding your requirements and visit your site if appropriate to provide the best quotation.

Step 03

RECEIVE SERVICE TO YOUR SPECIFICATION

We confirm the best cleaning service for your business and if you're content to proceed, complete the job on the agreed date.

What Our Customers Say

Arron Dinnowitz

Verified Google Review

GCC have been cleaning our serviced offices for the past two years and have started to clean for several of the companies based with us as well. I have to say that it’s a relief not to get constant complaints about the cleaning anymore. They turn up when they are supposed to and Frances, our cleaner, does a great job.

Emily Doherty

Verified Google Review

We have been with GCC for going on 5 years, our cleaners are like family and a great asset to our company, the odd service issue we have received have all been rectified in next to no time! The staff we have spoken with in head office have always been very easy to talk to and obviously take pride in their work. I can’t recommend this company enough.

Nick Watts

Verified Google Review

Great company delivering high cleaning standards for our buildings. Had them in one office and soon expanded to 4 more. Very responsive to our needs and quick to set up when we needed them. Good management structure and easy escalation process too.